Terms of Sale

2.1 Description of offers

The main features of the Services are presented on our website. We reserve the right to modify our offers at any time.

2.2 Prices

Prices are quoted in euros (€) excluding tax. They are subject to the VAT applicable on the date of the order. We reserve the right to modify our prices at any time, provided we inform the customer at least 30 days before the change takes effect.

2.3 Subscription plans

Three plans are available:

• Monthly: month-to-month commitment, cancellable at any time
• Annual: 12-month commitment with a price reduction
• Enterprise: custom pricing with a contractual commitment

2.4 Promotions

Promotions and special offers are valid while supplies last and for a limited period. They cannot be combined unless otherwise stated.

3.1 Ordering process

Subscription is completed online via our website. The customer chooses their plan, creates an account, and proceeds to payment. The order is final only once payment has been validated.

3.2 Order confirmation

A confirmation email is sent to the customer once the order has been validated. This email summarizes the order details and constitutes proof of the contract.

3.3 Free trial

A 14-day free trial is offered. A payment card is required at sign-up, but no amount is charged during the trial. The trial can be cancelled at any time before its end, free of charge. At the end of the 14 days, unless cancelled, the paid subscription corresponding to the chosen plan starts automatically.

4.1 Payment methods

Payments may be made by:

• Payment card (Visa, Mastercard, American Express)
• SEPA direct debit (for recurring subscriptions)
• Bank transfer (for Enterprise plans billed by invoice)

4.2 Security

Card payments are secured and processed by our PCI-DSS certified payment provider. ECW stores no banking data.

4.3 Automatic renewal

Subscriptions renew automatically at the end of each term. Payment is charged automatically unless the subscription is cancelled beforehand.

4.4 Payment default

In the event of a payment default, access to the Services is suspended after a reminder. If the default persists for more than 15 days, the account may be permanently closed.

5.1 Issuance of invoices

An invoice is issued for each payment and sent by email. It is also accessible from your customer area.

5.2 Legal mentions

Invoices include all required legal mentions: invoice number, date, identity of the seller and the buyer, amount excluding tax, VAT, and amount including tax.

5.3 Retention

Invoices are retained for 10 years in accordance with legal obligations.

6.1 Withdrawal period

For consumer customers (non-professionals), a 14-day right of withdrawal applies in accordance with the French Consumer Code.

6.2 Exercising the right

To exercise this right, contact us at: support@obotcall.tech with your order references.

6.3 Refund

In the event of withdrawal, the refund is made within 14 days using the same payment method as the one used for the order.

6.4 Exclusion

The right of withdrawal does not apply to professional customers, nor to services fully performed before the end of the period with the customer's express consent.

7.1 Termination by the customer

The customer may cancel their subscription at any time from their customer area. The cancellation takes effect at the end of the current paid period.

7.2 No refund

Amounts paid for the current period are non-refundable, except when exercising the right of withdrawal or in the case of termination due to fault by ECW.

8.1 Availability

We commit to the following availability levels:

• Starter/Solo plans: 99% availability
• Pro/Team plans: 99.5% availability
• Enterprise plans: 99.9% availability with a dedicated SLA

8.2 Maintenance

Scheduled maintenance operations may require service interruptions. We strive to schedule them outside business hours and to inform customers 48 hours in advance.

8.3 Compensation

In the event of an SLA breach, Enterprise customers may be entitled to compensation under the terms of their specific contract.

9.1 Support levels

Support varies depending on the plan:

• Starter/Solo: Email support on business days
• Pro/Team: Priority email and chat support
• Enterprise: Dedicated 24/7 support with an account manager

9.2 Response times

We commit to responding to support requests within 24 business hours for standard plans, and within 4 hours for Enterprise plans.

10.1 Conformity

The Services are provided in accordance with the descriptions presented on our website. ECW warrants that the Services conform to the announced features.

10.2 Security

We implement appropriate security measures to protect your data in accordance with industry standards and the GDPR.

10.3 Limitation

The Services are provided "as is". ECW does not warrant that the Services will be uninterrupted, error-free, or fully secure.

ECW's liability is limited in accordance with the provisions of the ToU. In particular:

• Liability limited to direct damages
• Exclusion of indirect damages
• Capped at the amount paid over the last 12 months

15.1 Consumer mediation

In accordance with Article L.612-1 of the French Consumer Code, consumer customers may use a mediation service free of charge in the event of a dispute.

15.2 Competent jurisdiction

For professional customers, any dispute will be submitted to the competent courts. For consumers, the competent jurisdictions are those provided for by the French Consumer Code.

For any question regarding these ToS:

Sales department: ventes@obotcall.tech

Customer service: support@obotcall.tech

Phone: +33 6 63 57 87 13

Address: ECW EURL, 178 R DE L'ANCIEN LAVOIR, 24120 PAZAYAC, France